Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
In today’s world, connectivity is more than a luxury. At Jackson Energy Authority, we treat your EPlus Broadband services as a utility - with the same urgency. We want to partner with Jackson area contractors to make the installation and setup process of Cable TV, Internet, and Telephone as smooth as possible. Call us at 731-422-7500 or 888-577-6427 for a free inspection to provide you with options for your project.