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Getting Started

You work hard to build Jackson, and its surrounding towns, into a thriving community. Let us help make the process easier by providing a one-stop shop for builders and developers.

If you are new to town and have never had services with Jackson Energy Authority, you will be required to fill out an application for service. For residential construction, you can complete this application online. After the application is submitted, a New Accounts Coordinator will create a new address or premise number/id and contact you with your new customer account number.


Residential Services Online Application


If you are an existing Jackson Energy Authority customer, please contact New Accounts Services at 731-422-7315 or 888-577-6427 to have a new address or premise number/id created.

For an overview on how to set up your utilities with us, please see our Work Order Flow Process PDF below.

To begin the construction process with Jackson Energy Authority, please call New Accounts at 731-422-7315 or 888-577-6427.


Residential Construction

Application to establish service for residential builds

Commercial Construction

Application to establish service for commercial builds

Work Order Flow Process

Overview of the process flow of getting services set up.

Glossary of Terms & Acronyms

Definitions of Broadband terms and acronyms
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