We recognize that the COVID-19 crisis presents challenging financial circumstances. To help reduce the impact on our customers, we have suspended disconnections for non-payment until further notice. However, please know that while services will not be disconnected bills will continue to accrue. We encourage customers to make payments when able to avoid high bills.
JEA’s Customer Centers located at 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext. are CLOSED to walk-in service. The drive-thru at both locations is open 7:30am to 6pm Monday-Friday for payments only and the kiosks are available 24/7.
From outside your home or business, to anywhere you go safety is important - even when it comes to your broadband services. While fiber optic cable is smaller than electric lines, it is on the same structures as electric lines. When you see a downed line of any type stay away from it and contact Jackson Energy Authority: 731-422-7500 or 888-577-6427 toll free outside Madison County.
Enjoy all the benefits of your cable TV, Internet and telephone services by protecting yourself and the equipment inside your home or business.
Safety is important when it comes to information about you. Explore this section to learn tips on how to protect your home, business, finances and personal data from scammers.