We recognize that the COVID-19 crisis presents challenging financial circumstances. To help reduce the impact on our customers, we have suspended disconnections for non-payment until further notice. However, please know that while services will not be disconnected bills will continue to accrue. We encourage customers to make payments when able to avoid high bills.
JEA’s Customer Centers located at 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext. are CLOSED to walk-in service. The drive-thru at both locations is open 7:30am to 6pm Monday-Friday for payments only and the kiosks are available 24/7.
You can count on us for the local Jackson Energy Authority customer service and support you need for your broadband services. Enjoy the convenience of getting your Cable TV, Internet, Telephone and utility services all from one provider right here in Jackson, TN. Our goal is to make it easy for you to do business with us whether it is online, in-person or with a friendly voice on the line.
Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.
Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.
Learn about our state-of-the-art control center offering reliable services.