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Battery Backup

EPlus Broadband Telephone service includes a battery backup installed by Jackson Energy Authority in the equipment box which terminates our fiber network. This is generally located on the outside of your home or business. This battery backup enables your telephone service for E911 calls to function during a power outage for approximately eight hours. In the event of an outage, limit unnecessary phone calls to preserve battery life.

A 24-hour battery backup is available for an additional cost.

Backup Power for Your Home Phone Services During Power Outages:

For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home phone services require backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage –and to maintain the ability to connect to 911 emergency services -- we at Jackson Energy Authority have been providing you backup power for your home phones at no cost since 2003.

What Your Battery Can/Can’t Do:

Jackson Energy Authority’s backup batteries for telephone modems allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power.

Expected Backup Power Duration:

Backup batteries are expected to last at least 8 hours on standby power. The backup battery should give you 6 hours of talk time. Effective February 2019, Jackson Energy Authority will provide a 24-hour backup option.

Instructions for Proper Care and Use of Your Battery:

As part of your service, we maintain your backup battery on your behalf, and will replace any non-functioning battery at no cost to you.

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