Telephone Helpful Tips

No dial tone.

• Check to see if the telephone line is plugged in correctly in the telephone.

• If you are experiencing no dial tone, please call Jackson Energy Authority at 731-422-7500.

Static in phone lines.

• Check to see if the telephone line is plugged in correctly in the telephone.

• If you are experiencing static in your phone line, please call Jackson Energy Authority at 731-422-7500.

Help setting up voicemail.

• Using your telephone, dial the Voicemail access number, *98.

• Or, if you are away from your home telephone, dial 731-300-0123, enter your home phone number followed by #, then enter your pin.

Using features and service codes. 

• View the Guide to Your Telephone Service.