Pay Your Bill Request Service Report an Emergency Search the site

Learning Center

Welcome to the EPlus Broadband Learning Center! Search or browse topics to learn more about our cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​



Showing all results.


All Services
preview image logo

Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

All Services
preview image logo

Mobile App

Download the JEA mobile app for a convenient way to pay your bill, monitor your usage, and manage your account.

All Services
preview image logo

How to Read Your Bill

View a sample bill with broadband services and descriptions.

Safety
preview image logo

Move Over Law

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

Safety
preview image logo

Spam

Learn more about steps to take to help manage and prevent junk mail.

Residential
preview image

Equipment Specs

Keeping your computer and devices updated is important for optimal Internet performance.

Residential
preview image

Max Speeds

Helpful tips to maximize your EPlus Broadband internet speed.

Support
preview image logo

Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

Safety
preview image

PBX Fraud Prevention

Learn about PBX fraud, how to protect your business and prevent hacker activity.

Customer Service Chat